Last updated: June 1, 2026

Rwanda Eco Company and Safaris (“Rwanda Eco Company and Safaris,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit rwandaecocompany.com (the “Site”) or contact us about a safari, how we use it, who we share it with, and the choices you have.

By using the Site or submitting an inquiry, you agree to the practices described in this policy.

Who We Are

Rwanda Eco Company and Safaris is a licensed East Africa tour operator specializing in gorilla trekking, wildlife safaris, and mountain climbs, with offices in Kigali, Rwanda and Arusha, Tanzania. We are licensed by the Rwanda Development Board (RDB) and are members of RTTA, ATTA, and USTOA.

For any privacy question, you can reach us at info@rwandaecocompany.com.

Information We Collect

Information you give us. When you submit an inquiry or contact form, request a quote, or email us, we collect the details you choose to provide. This typically includes your name, email address, phone or WhatsApp number, the number of travelers, your preferred travel dates, the tour or destination you are interested in, and any message or trip details you share. If you go on to book a safari, we will collect the additional information needed to arrange your trip.

Information we collect automatically. When you browse the Site, we and our analytics providers automatically collect certain technical information through cookies and similar technologies. This may include your IP address, browser type and settings, device information, pages viewed, links clicked, referring website, and the dates and times of your visits. We use Google Tag Manager and Google Analytics to understand how visitors use the Site so we can improve it.

We do not knowingly collect sensitive personal information, and we ask that you not send us payment card numbers or similar details through the website forms.

How We Use Your Information

We use the information we collect to:

respond to your inquiries and provide quotes, itineraries, and trip planning;
arrange and manage your safari if you choose to book;
communicate with you about your trip, including confirmations and follow-up;
send you information you have requested, and, where permitted, occasional updates about our tours (you can opt out at any time);
operate, maintain, and improve the Site and our services;
understand site traffic and measure the performance of our content; and
comply with legal obligations and protect our rights.

Where we rely on your consent (for example, for marketing emails or non-essential cookies), you may withdraw it at any time.

Cookies and Analytics

Cookies are small text files stored on your device. We use essential cookies that make the Site work and analytics cookies that help us understand usage through Google Analytics (loaded via Google Tag Manager). You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Disabling some cookies may affect how the Site functions.

We do not sell your personal information. We share it only as follows:

Service providers. We use trusted third parties to operate our business, including GoHighLevel (our customer relationship and lead management platform, which receives your inquiry details), Google Workspace (email) and Google Analytics (website analytics), and Vercel (website hosting). These providers process your information on our behalf and are bound to protect it.
Travel and ground partners. If you book a trip, we share the information necessary to deliver it, such as with lodges, camps, park authorities, permit offices, and local guides.
Legal and safety. We may disclose information where required by law, to enforce our agreements, or to protect the rights, safety, and property of our travelers, our team, or others.

International Data Transfers

We operate in East Africa and serve travelers worldwide. If you are located in the European Union, the United Kingdom, or elsewhere, your information may be transferred to and processed in Rwanda, Tanzania, the United States, or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your home country. When we transfer information, we take steps to ensure it remains protected in line with this policy.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you, to object to or restrict certain processing, to withdraw consent, and to request a copy of your information. Travelers in the European Union and the United Kingdom have these rights under the GDPR and UK GDPR.

To exercise any of these rights, email us at info@rwandaecocompany.com and we will respond within the time required by applicable law. You may also unsubscribe from marketing emails at any time using the link in those messages.

Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, including to respond to your inquiry, deliver and support your trip, and meet our legal, accounting, and reporting obligations. When information is no longer needed, we delete or anonymize it.

Security

We use reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to safeguard your information and review our practices regularly.

Children’s Privacy

The Site is intended for adults planning travel. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

Third-Party Links

The Site may link to third-party websites, such as partner lodges, review platforms, or social media. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Site after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Rwanda Eco Company and Safaris
Email: info@rwandaecocompany.com
Phone / WhatsApp: +250 788 331 215
Offices: Kigali, Rwanda and Arusha, Tanzania

Privacy Policy